Refund policy

Damages and issues
Please inspect your order as soon as you receive it and contact us right away if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (like special orders or personalized items) and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. This period starts from the delivery of the last item in the order and includes weekends and public holidays. As above, the item must be in the same condition in which you received it, unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. You can find more information about your rights here.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@amezkua.com.

1. Introduction

At Amezkua Total Design S.L., we strive to provide our customers with the highest quality products and services. We recognize, however, that returns and refunds may sometimes be necessary. This policy has been established in accordance with current Spanish law and aims to provide clear and transparent guidelines on return and refund procedures.

2. Return period

Returns of products purchased at www.amezkua.com, owned by Amezkua Total Design S.L., will be accepted within 14 days of the delivery date of the last item in the order. To be eligible for a return, the product must be in its original condition and show no signs of use, wear or damage. Returned items will not be accepted without a prior return request.

3. Return procedure

To request a return, the customer must contact our customer service team through the designated channels, such as email at info@amezkua.com or phone at +34 912 507 832. Our customer service team will provide detailed instructions on how to proceed with the return. Please note that returns must be sent to the following address: Amezkua Shop, Calle Santa Isabel 12, 28012 Madrid, Spain. Customers can also start the return process directly from their account using the following link or from the "Returns" option in the main menu.

4. Return shipping

We understand how important convenience is for our customers. The customer is responsible for sending the product back to us. Details on how to arrange and coordinate return shipping will be provided by our customer service team.

5. Inspection and return confirmation

Once we receive the returned product, our team will inspect it to verify that it meets the return criteria. If the product meets these criteria, the refund will be processed.

6. Refund

Refunds are processed using the same payment method used for the original purchase, unless otherwise agreed with the customer. Please note that the time it takes for funds to reach the customer's account may vary depending on the payment method and the financial institution involved.

7. No restocking fee

At Amezkua Total Design S.L., no restocking fee will be charged when processing returns. We are committed to ensuring that our customers have a hassle-free return experience with no additional costs.

8. Exclusions

This return and refund policy does not apply to personalized products, perishable products or items that are not suitable for return for hygiene or safety reasons.

9. Contact

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team through the communication channels provided.

This return and refund policy fully complies with Spanish law and has been established to ensure a fair and satisfactory experience for our valued customers.

Amezkua Total Design S.L.

B88117262