Terms and conditions
IDENTIFICATION
AMEZKUA TOTAL DESIGN S.L., in compliance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, informs you that:
• Its company name is: AMEZKUA TOTAL DESIGN S.L.
• Its trade name is: AMEZKUA
• Its tax ID (CIF) is: B88117262
• Its registered office is at: C/Palma 5, 28004 Madrid, Spain.
• It is registered in the Madrid Commercial Registry, volume 37,834, folio 81, sheet M-673.902.
CONTACT
You can contact us through any of the following channels, all of which are equally valid:
• By phone: +34 912 507 832
• By email: info@amezkua.com
PROMOTION TERMS
- Free shipping on orders over €60 to mainland Spain and Portugal, for both Standard and Premium delivery. The discount is applied automatically once you reach that amount.
- International shipping: for orders shipped outside the European Union, import duties and taxes are calculated and charged at checkout, so you won't have to pay anything else when your package arrives.
These General Terms and Conditions govern the purchase of the products offered on the website www.amezkua.com, owned by AMEZKUA TOTAL DESIGN S.L.
PRODUCTS
The products offered, together with their main features and price, are shown on screen.
AMEZKUA TOTAL DESIGN S.L. reserves the right to decide, at any time, which products and/or services are offered to Customers. Accordingly, AMEZKUA TOTAL DESIGN S.L. may add new products and/or services to its current offering at any time. AMEZKUA TOTAL DESIGN S.L. also reserves the right to withdraw or stop offering any of its products at any time and without prior notice.
Once on www.amezkua.com, in order to purchase the different products, the User must follow all the instructions given in the purchase process, which implies reading and accepting all the general and specific conditions set out on www.amezkua.com.
Offers presented by AMEZKUA TOTAL DESIGN S.L. are valid while stocks last. AMEZKUA TOTAL DESIGN S.L. reserves the right to change its product range depending on difficulties imposed by its suppliers.
Depending on the manufacturer's availability, the purchased product may undergo non-substantial modifications to its components, features or performance, provided that they do not reduce the advertised quality and performance and do not affect the consumer's purchase.
AVAILABILITY AND SUBSTITUTIONS
AMEZKUA TOTAL DESIGN S.L. aims to guarantee the availability of all products advertised on www.amezkua.com. However, if any ordered product is unavailable or out of stock, the customer will be informed within 24/48 hours of placing the order.
If the product is not available and the consumer has been informed, AMEZKUA TOTAL DESIGN S.L. may supply a product with similar characteristics at no extra cost, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.
If all or part of the order is unavailable and the customer rejects the substitute products, the amount previously paid will be refunded within 15 calendar days.
PURCHASE PROCESS
To make any purchase on www.amezkua.com, the customer must be of legal age.
The customer must also register on www.amezkua.com through a data collection form providing AMEZKUA TOTAL DESIGN S.L. with the information needed for the contract. This data must be true, accurate and complete regarding their identity, and the customer must expressly consent to it by accepting the privacy policy of AMEZKUA TOTAL DESIGN S.L.
We also recommend that customers print or save a copy of the order confirmation sent by AMEZKUA TOTAL DESIGN S.L. by email.
INVOICING
The customer agrees to receive the invoice electronically. The customer will automatically receive the invoice at the email address they provided when creating an account or during checkout. If it has not reached their main inbox, please check the SPAM folder. If the invoice needs to be amended, the customer should contact Amezkua at info@amezkua.com.
DELIVERY
The order will be delivered to the address provided by the customer at the time of purchase, according to the chosen delivery method. If the customer provides an incorrect address and a second shipment is needed, the customer will pay for it. A tracking link from the courier will be sent to the customer to help ensure a successful delivery.
DELIVERY METHODS AND TIMES
Orders will be delivered to the customer by Correos. The order will be considered delivered once the carrier has handed the package to the customer. The customer must check the condition of the goods on receipt and report any issues within 24 hours by calling +34 912 507 832 or emailing info@amezkua.com.
As soon as the consumer takes possession of the goods, the risk of loss or damage passes to them. It is therefore important to:
– Sign the delivery note, if any, and check the contents of the packages and the condition of the goods (if you notice any damage, note it on the delivery note).
If, on inspecting the goods, you find that they do not match the order or have been damaged in transit, you should refuse them and, above all, state your explicit reservations on the delivery note, if any (a mandatory condition for any claim for breakage or damage in transit).
The average delivery time is 48 to 72 hours from dispatch (provided all products in the order are in stock), except for orders that must clear customs, which may take longer for reasons beyond the control of AMEZKUA TOTAL DESIGN S.L.
No shipments or deliveries are made on weekends or public holidays.
PRICES
The final prices of all products (and, where applicable, final prices per unit of measure, when required), together with their features, offers, discounts, etc., are shown for each item in the catalog at www.amezkua.com.
• Prices include VAT.
• The VAT rate is 21%.
• Shipping costs: shipping costs are paid by the customer.
• Return costs: depending on the type of return, pickup costs are paid by the customer.
Product prices may change at any time. In that case, the price applied will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchase process before they confirm their acceptance.
PAYMENT METHODS
The following payment methods are available:
– Credit or debit card
You can pay immediately through our Bank's secure SSL payment gateway. If any refund or order cancellation is required, the amount will be refunded to the same payment card. Both personal and banking data will be protected with all the security measures required by data protection law, with complete confidentiality.
AMEZKUA TOTAL DESIGN S.L. accepts VISA, MasterCard and AMERICAN EXPRESS. When placing the order, the customer will provide their card details, which will be stored directly in the payment gateway during the purchase process. AMEZKUA TOTAL DESIGN S.L. does not store any credit card information. For internal reasons, payment collection is managed through Banco Santander, with no consequence for the customer.
RIGHT OF WITHDRAWAL
The customer has a maximum of 14 calendar days from the day the goods or product are received to inform AMEZKUA TOTAL DESIGN S.L. of their wish to withdraw from the contract.
Withdrawal means that AMEZKUA TOTAL DESIGN S.L. will refund the amount already paid by the customer within a maximum of 14 calendar days, using the same payment method chosen by the customer.
During this period, the consumer will notify the seller of their decision to withdraw from the contract by email to AMEZKUA TOTAL DESIGN S.L.: info@amezkua.com
AMEZKUA TOTAL DESIGN S.L. will send the consumer an acknowledgment of receipt of the withdrawal on a durable medium. For a product to be returned, it must be in perfect condition, in its original packaging, with all its accessories, and must not have been used and/or assembled.
Once we receive your request, we will contact you with the details of the return. The customer will bear the cost of returning the goods.
You can request the withdrawal form by emailing info@amezkua.com.
NOTES
No product that has been handled by the customer through misuse, broken, etc. will be exchanged or refunded; otherwise, all warranty will be lost. In the case of a defective product, shipping costs will be borne by AMEZKUA TOTAL DESIGN S.L. In all other cases, they will be borne by the customer. If the cancellation of the order is communicated before it is shipped, the customer will not incur any costs. In the case of a product replacement, the new product may not necessarily be identical to the previous one, but will in any case be an improved version or model, as products are subject to continuous improvement. If the product is in good condition but the packaging (box, plastic or wrapping) is not, the return will not be accepted; the same applies in the opposite case. Both the pickup of the product and its return will be managed by AMEZKUA TOTAL DESIGN S.L. through our courier service.
WARRANTY
Products purchased through www.amezkua.com have a warranty period of 3 years from delivery, covering possible manufacturing defects as well as any fault occurring during that period.
The user must inform AMEZKUA TOTAL DESIGN S.L. of the lack of conformity within two months of becoming aware of it.
AMEZKUA TOTAL DESIGN S.L. is not responsible for damage caused by non-professional installation, products modified or handled by the customer or by any other person not authorized by the manufacturer, or by improper use, handling and/or visible signs of mistreatment.
The product to be repaired or replaced must always correspond to the one sent by AMEZKUA TOTAL DESIGN S.L., together with the delivery note and/or invoice. Returns to technical support must be properly packed and protected, with no stickers or labels on the original packaging and protection. If the product reaches AMEZKUA TOTAL DESIGN S.L. with damage attributable to poor packaging or protection, the repair may not be covered by the warranty. If the original packaging is not available, the customer must use a sturdy box large enough to fit the item comfortably; we recommend placing enough protective material (bubble wrap, paper or foam, etc.) under, over and around the product to prevent it from moving inside the package.
Consumable products, defects caused by improper use or handling, incorrect installation or defects resulting from any external cause are excluded from the warranty.
To avoid problems with the installation or use of the purchased product, please make sure you have followed the installation and operating instructions in the user manuals.
Technical services will usually ask you for the following information:
• Invoice number.
• Identification of the specific model.
• Serial number.
NOTES
The warranty does not cover damage caused by external factors such as weather, fire, water, abnormal use of the product, accidental drops or incorrect use by individuals or companies not authorized by AMEZKUA TOTAL DESIGN S.L. Likewise, it does not cover wear from use, improper use or negligence before or during use, or breakage caused by incorrect installation or handling. AMEZKUA TOTAL DESIGN S.L. reserves the right to have any returned product examined by independent specialists, and the warranty will not apply if the competent authorities show that the breakage was caused by the customer, including partial breakage of the product to force use of the warranty for the return or refund of the product; in these cases, the cost of the expert assessment will be borne by the customer. AMEZKUA TOTAL DESIGN S.L. is not obliged to compensate the customer or third parties for the consequences of using the product, whether direct or indirect damage, personal accidents, damage to property other than the product, loss of profit or loss of earnings.
LIABILITY AND DISCLAIMER
Consumers and users are entitled to repair of the product, replacement, a price reduction or termination of the contract, as established in Chapter II, Title IV, Book II of the Spanish General Law for the Protection of Consumers and Users.
If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both free of charge for the consumer, which will be carried out within a reasonable time depending on the nature of the products and their intended purpose.
If, after the repair is completed and the product delivered, it still does not conform to the contract, the consumer may demand its replacement, a price reduction or termination of the contract.
CUSTOMER SERVICE AND COMPLAINTS
To file any complaint or claim with AMEZKUA TOTAL DESIGN S.L., the customer should call +34 912 507 832 or send an email to info@amezkua.com.
Complaint forms are available if you need them; you can also download one directly here: official complaint form (Community of Madrid)
In accordance with the EU online dispute resolution rules for consumers and Article 14.1 of Regulation (EU) 524/2013, the European Commission provides all consumers with an online dispute resolution platform, available at: http://ec.europa.eu/consumers/odr/
APPLICABLE LAW
For the resolution of any disputes, the parties submit, at their choice and waiving any other jurisdiction, to the courts and tribunals of the user's place of residence. The language used will be Spanish.